Ensure good, reflection-free lighting conditions when photographing the passport with your mobile phone. Hold the cell phone steady and press the camera release button until the photo of your passport has been taken.
No. The phone number and email address cannot be changed later in the settings, since the app subscription (encrypted) was created with these two details. In this case you would have to register again with your new phone number and email address at signit safe (if necessary with another subscription).
You can delete your account yourself at any time in the settings and remove the app from your mobile device. You have now deleted all your project data and personal data that you used in the signit safe app. All that remains on our server is your email address, the only information we have saved from you in accordance with the relevant data protection regulations.
You can scan someone else’s QR code in the app.
Since we do not save any further data except your email address (zero knowledge), we cannot restore your password or your project data. In this case you have to register again with signit safe. If you register with the same mobile phone number and email address, you can restore your subscription credit and the signature vouchers you purchased, but the documents previously stored in the app are irretrievably lost. Therefore, always make sure that you back up your projects outside of the app on a suitable storage medium.
We have only saved your email address on our server. We are legally obliged to do so in order to be able to contact you in case of any attacks on our servers.
You can check the number of linked devices in the settings. An always visible yellow bar also shows you the status of linked devices.
The signit safe application on your mobile phone must always be open while processing project data on secondary devices to ensure the connection to your additional devices. This can lead to increased battery consumption on your mobile phone.
You can only sign on mobile phones and tablets (data protection).
In both cases you have to register again. If you do this with the email address and mobile phone number of your previous subscription, you will get the previous subscription and voucher status back. We only save your email address, however the combination of mobile phone number and email address is recognized as an account in the shop on an encrypted level that is not traceable for us. In this way, credits can be obtained. However, this applies only to your subscription, but not to the restoration of your data.
Vouchers that are not required will be automatically returned to the donor.
No. A newly joined person only sees the conversation that took place after they joined.
No. Annotations are no longer displayed in the attested document.
It is imperative that all participants have joined the project, otherwise the project cannot be completed (attested).
Each person can only remove themselves from the project.